About Mumo for your patients

Mumo built Mumoactive for families, support and anyone wanting to be connected around a person’s diabetes information. It is a very simple tool that lets people create notes on anything they want: pump or pen information, prescriptions, instructions for support. They can track sugars, carbs and insulin if they want and use the elegant charts.

  • Keep track of pump serial numbers and supplier contact details.
  • Prescriptions: renewal dates and details (our prescription renewal template is on our support page).
  • Give instructions to support like teachers or caregivers.
  • Track sugars, carbs and insulin to get a sense of your body rhythms.
  • Some users have put their entire clinical history into their Mumoactive app and use it instead of their NHS red book.
  • More: the plain text notes feature gives people flexibility to put in whatever information they want.
Who uses Mumoactive?

It is used by people needing their own diabetes information at their fingertips and – when they want to share – with their support: family, friends, school teachers, camp leaders, anyone they want.

What Mumoactive is NOT

Mumoactive doesn’t tell people how to manage their diabetes. It gives them a way to have the diabetes information they care about on their phones and to connect securely with the people supporting them around their information. Our mandate for Mumoactive is to connect people securely in a simple app. Full stop. And then they can build their own way of managing their condition.

Security and Governance

Mumo’s privacy policy is here.

Mumo is an NHS Business Partner on the NHS Data and Security Protection Toolkit, which means the platform is compliant to process secure NHS numbers in the UK.

Data are stored in England on AWS health-compliant servers. Organisations from outside the UK can write to request information on how we can easily store data in your country.

You can see encryption data standards and other details here. Our white paper on data security mandates, user response times and more at Mumo is here.

Mumoactive is reviewed by ORCHA, a third-party health app reviewer in the UK.

NHS Apps Library

Mumoactive meets compliance standards to be on the NHS apps library.

It is the only diabetes support solution recommended by MyHealth Devon.

Mumoactive will be found on the EMIS apps library this autumn 2019 for UK GPs to suggest for their patients to have something to use at home

Clinician Partner Work

The Mumoactive diabetes app was developed with a focus on families, but also in consultation with a leading UK endocrinologist at UCH in London. One problem for diabetes is the term “hypo” is vague and patients can get frightened with readings if they think they are low. His paper showed that sugar levels below 3.3mmols impact cognitive ability, so we chose that as the low to record in our app. We make no recommendations around this, but let the experts underwrite patient understanding of their sugars with empirical studies.

The paper is here. Users can flag how many tests below 3.3mmols they were recording. This would give them more information to share with clinicians.

We worked with diabetes clinicians at St. George’s and Guy’s and St. Thomas’ Trusts in London to develop a dashboard in beta: one view that is patient facing and one that is user facing. Results from the study were presented in Paris in 2017. We ensured the data would be presented in a meaningful way to clinicians, rather than create a data dump. The poster can be found here.

We worked alongside informatics researchers at UCL London to understand clinic-user data needs for the dashboard.

User Feedback

Every good solution needs to start with its users. What problem are you trying to solve?

We want to make it easier for people to manage a life with diabetes throughout every part of the day. We know that often managing diabetes or a loved one with it is more about having the details you need when you need them than about your Specialist visit in three months.

Users give us feedback, make feature suggestions and vote up or down other feature requests right in the app.

We developed the app with extensive user testing across a range of user types. Our favourite group was five-year olds where we just gave them the app and asked them to put in a number. They picked up the user flow in seconds, which validated our design strategy.

Subsequently users have written us asking to keep the app as simple as possible and thanking us for it.